FAQs

 

How can I contact you?

You can reach us by emailing wbalyteam@gmail.com. We aim to respond to all inquiries within 24-48 hours.

Where are your products shipped from?

Our products are shipped from various locations depending on the item. We ensure that all items are sourced from reputable suppliers to maintain high quality and durability.

What is your return policy?

We have a 30-day return policy, which allows you to request a return within 30 days of receiving your item. Please ensure that the item is in its original condition.

Can I get a refund for my products?

Yes, you can receive a refund if your return is approved. Refunds will be processed to your original payment method within 10 business days after we receive and inspect your return.

What types of products do you offer?

We offer innovative travel solutions, including the Mini Portable Air Pump and the VacPack Pro. These products are designed to enhance your travel experience by maximizing space and convenience through advanced technology.

How do I ensure the quality of your products?

We prioritize quality by sourcing our products from reputable suppliers and utilizing advanced technology, such as vacuum compression and water-resistant materials, to ensure durability and efficiency during travel.

Are there any items that cannot be returned?

Certain types of items cannot be returned, including perishable goods, custom products, and personal care items. Please contact us if you have questions about a specific item.

How long does shipping take?

Shipping times vary based on the destination and the specific item ordered. Typically, you can expect delivery within 5-10 business days after processing, but please refer to the shipping information provided at checkout for more accurate estimates.

Do you offer exchanges?

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.